Build community
I design community programs — from onboarding to events to recognition — that turn new members into people who stick around and help each other succeed.
Community & Customer Experience Manager
Hi, I'm Celena.
I build community programs and customer experiences that help people feel supported, connected, and confident adopting new products and workflows.
Community programsCustomer educationOnboarding & activationVoice of Customer
✨ Human experiences, built to scaleHow I make things better.
Reduce friction
I build the docs, workflows, and onboarding paths that help customers get to their first win faster, and stay confident as products change under them.
Close feedback loops
I turn support conversations, community threads, and product feedback into signals product and engineering can actually act on.
A few highlights.
See full case studies →Agent.ai · INBOUND 2025
Bright Ideas at INBOUND
Turned attendee ideas into working AI agents in two days, showing how quickly a real problem could become something useful.
The Old Girls Club
Onboarding a 3,000+ member community
Designed onboarding, activation, and communications that helped drive 95%+ monthly retention across a professional community.
Dropbox / DocSend
A QA program teams could stand behind
Built a QA and coaching practice that lifted teamwide CSAT from 72% to 85% and cut partnership inquiries by 25% QoQ.
Hiring for community, CX, or AI adoption?
I'd love to talk. I'm looking for teams that care about customers getting real value — and that enjoy solving the operational puzzles between a great product and a great experience.